State Farm® Insurance Agent Brian Busam
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sudip Thakor
January 15, 2026
"The agent I dealt with was Leigh McGraw, who was amazing!. not only did she help me save over $5,000 a year in premiums by moving 4 cars over from USAA to State Farm, she was very knowledgeable, responsive and a pleasure to work with. We had multiple conversations over 2 days to get this done and she was always knew what to do and delivered. I highly recommend her!!"
Carmelina Reyes
January 15, 2026
"Excelente servicio"
Chris Lapke
January 13, 2026
"Been dealing with Leigh McGraw for a couple years and she is great. Very nice and she always goes above and beyond to see what she can do to get me the best rate for insurance."
Maurice Miller
January 2, 2026
"Our representative Leigh was very helpful and urgent. Explained to me the pros of signing with State Farm and all the benefits available to me. I would really refer others who are looking for insurance to try State Farm"
"Maurice, thank you for taking a moment to express your satisfaction with our office! We appreciate you and your business. - Brian"
Sam 2700
January 2, 2026
"Leigh is the one of the best agent which I ever met very helpful. Best insurance prices whatever you need she got all. Check her out"
"Sam, thank you so much for your kind words about my team. We are honored to assist you with your insurance needs. - Brian"
Angie Pryor
December 30, 2025
"Lilly was Amazing! Kind, efficient and informative. All around Brian and his team are Exceptional!!"
"Angie, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Brian"
IVETTE RIVAS-TORRES
December 29, 2025
"Thanks for helpme"
"Ivette, thank you for the kind review! We appreciate you and your business. - Brian"
T
December 24, 2025
"Following a recent accident, there were an initial series of missteps and miscommunications from staff (the back office, not the local crew!) who had been assigned my claim. As such, the formal declaration of my vehicle being a total loss was delayed, as was the money to help me find a new ride. Frozen in limbo, I was effectively paying two rents courtesy of burning through an ever-shrinking pile of cash on weekly rental cars to stay afloat long enough for the insurance payout to be sent out. I'm a 24/7 single dad who was suddenly facing the very real prospect of losing both my job and apartment, not to mention daycare for my toddler, all at once and stemming from a lack of transportation. Brian and the collective office went above and beyond to straighten things out, ultimately getting a solution in motion that resolved my issue right before I went over a financial cliff, and just in time for the holidays! Throughout this time, I was extremely stressed and anxious, and it showed. These folks were patient and professional, even when my moods would inject themselves in conversation. Particular shoutout to my personal guru and bonus mom LEIGH! 10 million stars!"
"T, thank you so much for sharing your experience and for your patience during such a stressful time. We sincerely apologize for the early delays and miscommunications and understand how difficult that period was for you and your family. We’re incredibly proud of Brian, Leigh, and the entire office for stepping in and getting things back on track when it mattered most. Your kind words mean a great deal to us. We’re relieved we could help resolve everything in time and truly appreciate your trust in us! We look forward to working with you for years to come! - Brian"
Dawn Jones
December 2, 2025
"My Insurance Broker Team is better than yours! They are very efficient and extremely helpful. Always willing to go the extra mile.. Thank You Leigh for all your help!"
"Dawn, I am so happy to hear about your great experience with us, and Leigh in particular. She is the best! Thank you for taking the time to share. We appreciate you! - Brian "
MattLindsay B
November 21, 2025
"There is no substitute for the quality of people at this office. I can honestly say, I see commercials for insurance companies and have said out loud, " I'm so glad we have our 'people', I know I have the best and a team, and I don't have to worry about it". Thank you for years and years of home, car, and life insurance support. Leigh you are above and beyond 5 stars!"
"Matt, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Brian"
Brandon Renk
November 21, 2025
"Brian and his team are the best! There’s a reason I’ve been with them for nearly 10 years. Most recently Leigh was a tremendous help with getting me documentation I needed in a prompt manner. Highly recommend this agency."
"Brandon, thanks so much for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Brian"
Jessica Gonzalez
November 21, 2025
"I had an amazing experience working with Liliana and Luis! They were patient, kind, and very knowledgeable making the process incredibly smooth. What I appreciated most was how timely and efficient they were, everything was handled quickly without ever feeling rushed. Their professionalism and genuine willingness to help really stood out. I highly recommend Liliana and Luis to anyone looking for reliable, friendly, and supportive insurance assistance!"
"Jessica, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Brian"
Juan Fuentes
November 20, 2025
"Esmuy. Buen servisio. Recomiendo A todas Las personas."
"Juan, ¡nos alegra muchísimo leer esto! Gracias! - Brian "
Lenin
November 19, 2025
"Muy buen servicio , ahora tengo 2 carros registrados y todo muy bien, la atención de 5 estrellas, Agradecido State Farm.."
"Lenin, ¡muchísimas gracias por su increíble reseña! - Brian"
Raj Patel
November 19, 2025
"Leigh McGraw is truly a SUPERSTAR who never let’s us down! She is thoughtful and human-centered in her approach, an EXCELLENT listener, and thorougly supportive of our needs. She is professionally proactive, and highly responsive to every question that we have - without ever being “overbearing” or “pushy.” Leigh always delivers value beyond what we hope or expect. She is truly knowlegeable of her craft, and patiently educates/guides us whenever there is opportunity to do so."
"Raj, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Brian"
Erin Fitzgerald
June 11, 2025
"I’ve had insurance with Brian Busam going back 20+ years. Originally it was a multi-car policy along with homeowners. Well, seven years ago I sold my house and began renting. I also went from a multi-car to a single-car policy. Clearly I wasn’t spending as much with this lowering of my insurance needs. That said, Brian and his team, have been there for me 100% each and every time I’ve had occasion to reach out. I have to also mention Liliana in the office who, along with Brian, went above and beyond assisting me recently. I wholeheartedly recommend Brian Busam."
"Erin, Thank you so much for your continued trust and loyalty over the past 20+ years! We're truly honored to have been by your side through all of life’s changes. It means a lot to hear that both Liliana and the team have consistently provided the support and service you deserve. Your kind words and recommendation are deeply appreciated, we’re always here whenever you need us! - Brian"
Isaac's Channel Rodriguez
February 18, 2025
"Liliana Rodriguez was amazing. We were in a bind. She was understanding and professional, kept in contact, and got things done. Good service is almost nonexistent, so I hope you guys appreciate the gem that you have. If she ever needs a job, send her my way."
"Hello, thank you for your kind words! We’re so glad to hear that you’ve had a pleasant experience with our office and that Liliana has made a positive impact. Making our customers feel like family is what we strive for, and we appreciate your support. If you need anything in the future, we’re here for you! - Brian "
Iris Laracuente
December 13, 2024
""Leigh’s professionalism and excellent service represented state farm well, thank you so much. Have a safe and great holiday :)""
"Iris, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Brian"
Kasi sloley
October 18, 2024
"amazing experience satisfied with the help received by luis chausa"
"Kasi, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Brian"
Jessica Rojas
September 30, 2024
"The staff is very attentive and friendly. Excellent service. 100% recommended."
"Jessica, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Brian "
Carlton Mack
September 27, 2024
"I would like to send an extra special thank you to Jen at the East Hartford location she is truly a wonderful person and has superior customer service skills, she is always helpful, kind, and polite thank you for making things simple."
"Carlton, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Brian "
April Mac
August 21, 2024
"Excellent experience from onboarding to customer support once an existing customer, very fair prices too."
"April, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business! - Brian "
Julio Rodriguez
July 24, 2024
"Leigh is amazing! Every time my wife and I come to this office, she is incredibly helpful. We will always come here!"
"Julio, we sincerely appreciate you sharing your experience with us! We're here to help and look forward to serving you again soon. - Brian "
Danielle St.Amand
July 24, 2024
"Leigh was such a great help. Everyone at the office is super helpful and kind."
"Danielle, I’m happy to hear Leigh took such great care of you. My team and I will always strive to leave you with a wonderful customer service experience! - Brian "
Meg Ferris
July 18, 2024
"Brian and his team have been wonderful! We have car insurance with State Farm for many years and I highly recommend Brian and his staff for your insurance needs. They are very professional,helpful and kind."
"Meg, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day! - Brian"